Refund policy
Failed generations
If our system marks your job failed, its reserved video credit is automatically returned once. Network interruptions may require reconciliation before a final status is known. Credit restoration is distinct from a payment refund.
Unused video packs and duplicate charges
Contact support within 14 days of purchase to request a refund for an unused pack or an accidental duplicate charge. Include your account email and order ID, never card details. We review requests with the payment provider. Rights required by applicable law remain unaffected.
Completed AI videos
AI results can vary. A completed generation generally consumes its video credit. If a file is corrupt, unavailable, or materially fails to deliver the purchased service, contact support so we can investigate and provide an appropriate credit return or refund.
Refund processing
Approved cash refunds go to the original payment method through Waffo. Processing time depends on the provider and bank. Refunded packs are revoked; if credits were already used, your balance may become negative and new generation will stop until resolved. Partial refunds require support review.
Before launch
Purchases are currently closed while generation quality, checkout and support are being verified. No payment is required to view this website.